FAQs
Tickets
What if I lost my tickets? If you have lost your Grand Suite or Club Seat tickets please contact Mary Audiffred before 5pm on the day of the show. She can be reached by phone at (504) 525-1052 or by email at [email protected]. If you are not the account holder and need tickets to be reissued, please have the account holder call Katy.
What if I just realized I forgot my tickets at home? If you left your tickets at home please visit the Box Office for further assistance.
Parking
Where is valet parking? Valet parking is located on the Basin St. side of the theatre.
What if I lost my valet parking pass? If you lost your parking pass please visit the Box Office before valeting your car.
When does valet parking start? Valet opens two hours before an event.
How long can I leave my car after a performance? Valet begins closing immediately after a performance is over, please retrieve your car as you leave the theatre.
Private Lounge
Where is the Private Lounge located? The private lounge is located on the house right side of the second floor of the theatre.
How do I get in to the Private Lounge? Your Grand Suite or Club Seat ticket acts as your pass to get into the lounge. Make sure to keep it on you.
What time does the Private Lounge open? The Lounge opens one hour before performances.
What amenities are offered in the lounge? The lounge offers separate bathroom facilities, private, full-service bar, premium wines and top shelf liquors, comfortable lounging areas, snacks and concierge services.
Can Non-Suite and Club patrons enter the lounge with me? Unfortunately, due to capacity issues, only Grand Suite and Club Seat ticket holders may enter the private lounge.
Contact
Current Grand Suites and Club Seat holders should contact Katy Tackett with any comments or concerns at (504) 525-1025 or by email at [email protected].
If you would like more information about the Grand Suites and Club Seats program or would like to be added to the waiting list please contact Katy Tackett at (504) 525-1052 or by email at [email protected].