1419 Basin Street
New Orleans, LA, 70116
224 E. Houston Street
San Antonio, TX 78205
226 N. St. Mary's Street
San Antonio, TX 78205
Brooklyn, New York, 11226
What if I lost my tickets? If you have lost your Grand Suite or Club Seat tickets please contact Mary Audiffred before 5pm on the day of the show. She can be reached by phone at (504) 525-1052 or by email at MaryAudiffred@acetheatrical.com. If you are not the account holder and need tickets to be reissued, please have the account holder call Mary.
What if I just realized I forgot my tickets at home? If you left your tickets at home please visit the Box Office for further assistance.
Where is valet parking? Valet parking is located on the Basin St. side of the theatre.
What if I lost my valet parking pass? If you lost your parking pass please visit the Box Office before valeting your car.
When does valet parking start? Valet opens two hours before an event.
How long can I leave my car after a performance? Valet begins closing immediately after a performance is over, please retrieve your car as you leave the theatre.
Where is the Private Lounge located? The private lounge is located on the house right side of the second floor of the theatre.
How do I get in to the Private Lounge? Your Grand Suite or Club Seat ticket acts as your pass to get into the lounge. Make sure to keep it on you.
What time does the Private Lounge open? The Lounge opens one hour before performances.
What amenities are offered in the lounge? The lounge offers separate bathroom facilities, private, full-service bar, premium wines and top shelf liquors, comfortable lounging areas, snacks and concierge services.
Can Non-Suite and Club patrons enter the lounge with me? Unfortunately, due to capacity issues, only Grand Suite and Club Seat ticket holders may enter the private lounge.
Current Grand Suites and Club Seat holders should contact Mary Audiffred with any comments or concerns at (504) 525-1025 or by email at MaryAudiffred@acetheatrical.com
If you would like more information about the Grand Suites and Club Seats program or would like to be added to the waiting list please contact Anjanette Wall at (504) 525-1052 or by email at AnjanetteWall@acetheatrical.com
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1111 Canal Street
New Orleans, LA, 70112
is New Orleans’ premier performing arts facility featuring Broadway shows, concerts, comedians and events.
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